Cancellation & Refund Policy

Serpio is a monthly subscription service. This page explains how to cancel and when you're entitled to a refund. We aim to keep the rules short and predictable.

Cancellation

• Cancel any time from the dashboard — Settings → Billing.
• Cancellation takes effect at the end of the current billing period; you keep access until then.
• Monthly plans are not prorated on cancellation. You will not be charged again after cancelling.

14-day money-back guarantee

• If you cancel within 14 days of your first charge on any paid tier, email hello@serpio.ai with your account email and order/payment ID — we'll refund the full amount, no questions asked.
• The 14-day window applies to your first paid invoice only. Renewal invoices are non-refundable.

What is non-refundable

• Renewal cycles after the first 14 days.
• Partial-month usage when downgrading or cancelling mid-cycle.
• Charges where the account has been suspended for violating the Terms of Service.

How refunds are processed

• Refund requests are reviewed within 3 business days of receipt.
• Approved refunds are issued through Razorpay back to the original payment method (card, UPI, net banking, or wallet).
• Funds typically reach you within 7–10 business days, subject to your bank's processing time.

Mid-cycle upgrades (auto-prorated)

When you upgrade to a higher tier mid-cycle we charge the new tier in full and automatically refund the unused portion of your previous tier (whole-day proration). The new cycle starts on the upgrade date.

Failed or duplicate payments

If you see a duplicate charge or a charge for a service you didn't receive, email hello@serpio.aiwithin 30 days. We'll investigate and reverse the charge if it's on our side.

Governing law

This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of TODO_RAZORPAY_GOVERNING_CITY.

Contact

Refund or billing questions: hello@serpio.ai.