Contact Us
Last updated: 2026-09-14
Serpio is operated by EtherealMindLabs Pvt Ltd. The fastest way to reach us is by email. We answer most messages within one business day.
Business details
- Operator: EtherealMindLabs Pvt Ltd
- Address: Marunji, Pune, Maharashtra, 411057, India
- Email: dipendra@tryserpio.com
- Phone: +917058842805
- Hours: Mon–Fri, 10:00–18:00 IST
What to email about
- Billing & refunds — order ID, account email, and what went wrong. See the Refund Policy.
- Activation help — payment reference + the email you used to sign up. See the Delivery Policy.
- Privacy / data requests — export, deletion, correction. We respond within 7 days. See the Privacy Policy.
- Bug reports & feedback — screenshots and steps to reproduce help a lot.
Grievance contact
For privacy questions or to file a grievance, contact:
- Company: EtherealMindLabs Pvt Ltd
- Email: dipendra@tryserpio.com
- Response SLA: grievances are acknowledged within 48 hours and resolved within 30 days.